Frequently Asked Questions

WHAT IS HOSPICE CARE?

Hospice is a unique, specialized kind of care for…

• Individuals with life-threatening illnesses and their families
• People affected by grief and loss
• Anyone concerned with end of life matters

WHAT DOES HOSPICE OF WAKE COUNTY PROVIDE?

HOWC’s unique blend of compassion and skill helps individuals and their families deal with life threatening illness as they…

• Live each day with comfort and dignity
• Retain control over their lives
• Discover renewed meaning and purpose in life.

Please make sure to visit the services section of our website.

HOW DOES SOMEONE GET HOSPICE CARE? WHO MAKES THE REFERRAL?

Hospice services are available throughout North Carolina. We serve residents of Wake County and parts of surrounding counties. If you live outside our service area, we will assist you in finding other providers. HOWC is the oldest and largest hospice provider in Wake County. Started in 1979, HOWC can provide care to individuals living in private residences, skilled nursing facilities, hospitals or in assisted living communities. Simply contact HOWC at 828-0890. Anyone may request information about our services. You are never under any obligation to receive hospice care. Our hospice team is available to help you or your physician determine if hospice care is the right fit for you.

WHAT IF I DO NOT HAVE A LOCAL PHYSICIAN?

If you do not have a local physician, HOWC can provide you with a list of area practices. HOWC also has a full time medical director who may be able to assist in your care.

HOW IS HOSPICE PAID FOR?

Hospice services are covered by Medicare, Medicaid, most major insurance companies and managed care providers. Thanks to the generous support of our community hospice is available to all who need it, regardless of ability to pay.

WHEN IS THE RIGHT TIME FOR HOSPICE?

Start the conversation with your physician early. If you are diagnosed with an advanced illness, you may have complex medical, social, emotional, and spiritual needs to consider. Although best known for hospice care, HOWC provides a continuum of resources and services appropriate for any family coping with advanced illness including:

• Information on advance care planning
• In home medical support services
• Information on grief and anticipatory grief

We'll help you find the best resources to meet your specific needs.

CAN PEOPLE LIVING IN NURSING HOMES AND ASSISTED LIVINGS RECEIVE HOSPICE CARE?

HOWC works closely with area nursing and assisted living communities. The hospice care teams work closely with the staff of these communities as well as the family members to insure the best care for the individual.

ARE THE HOSPICE CARE TEAMS VOLUNTEERS?

Although HOWC relies heavily on our over 250 volunteers, our professional care teams are employees. Volunteers may provide additional support to families through practical support, emotional support and respite services.

WHAT KIND OF TRAINING DO YOUR VOLUNTEERS RECEIVE?

Volunteers and employees are screened very carefully by the HOWC managers. References are required and both criminal and driving records are reviewed.

Volunteers must complete a 12-hour minimum, comprehensive training program. The training program includes opportunities for sharing and interaction, combined with lecture, and self-study materials. For more information on Volunteer Opportunities please return to our Home Page.

CAN WE TALK WITH A FAMILY WHO HAD EXPERIENCE WITH HOSPICE OF WAKE COUNTY?

Absolutely. Just call us.

HOW CAN I HELP?

• Tell someone about HOWC
• Make a financial contribution
• Give the gift of your time and talent as a volunteer
• Invite a hospice speaker to address your social, civic or religious group
• Believe that working together, we can change the way people live and die in our community.